Test

_______ communication is that which occurs between two people who have a relationship and who are influenced by each other's messages.

A) Social
B) interpersonal
C) Public
D) Intrapersonal

B) interpersonal

Which of the five stages of communication is generally focused on achieving some type of goal?

A) business
B) feedforward
C) opening
D) feedback

A) business

Which stages of communication would you be most likely to hear someone say, "How are you?"

A) feedback
B) feedforward
C) opening
D) closing

C) opening

Conversation takes place in ____ steps

A) 4
B) 2
C) 5
D) 3

C) 5

Interpersonal communication can be considered as part of a continuum ranging from __________ to __________.

A) rudimentary; refined
B) meaningless; meaningful
C) asocial; social
D) impersonal; personal

D) impersonal; personal

All of the following are considered personal forms of communication, EXCEPT

A) a doctor talking with a patient.
B) brothers talking with sisters.
C) parents communicating with children.
D) husbands talking with wives.

A) a doctor talking with a patient.

The second step in the interpersonal communication process is ____________.

business
closing
feedforward

feedforward

In the feedforward stage of interpersonal communication, you are attempting to open the _________ of communication.

A) rapport
B) disclosure
C) emotions
D) channels

D) channels

A(n) __________ message is one which signals that communication will take place.

A) personal
B) phatic
C) elastic
D) erratic

B) phatic

In office memos and e-mail messages, the feedforward function is served by the _________ that indicates the subject of the message.

A) signature
B) courtesy copy
C) return address
D) header

D) header

All of the following are general purposes of interpersonal communication, EXCEPT:

A) to play
B) to dominate
C) to learn
D to influence

B) to dominate

The fourth step of conversation is ____________, which is where you reflect on the conversation.

A) feedback
B) business
C) feedforward
D) closing

A) feedback

In the __________ step of the communication process, the intention is to summarize the conversation.

A) business
B) feedback
C) closing
D) feedforward

C) closing

Throughout the speaking-listening process, both speaker and listener exchange cues for what are called _______________ turns.

A) conversational
B) intercultural
C) conventional
D) interpersonal

A) conversational

The purpose of ____________ cues is to communicate your wish to maintain the role of speaker in the conversation.

A) turn-channeling
B) turn-denying
C) turn-requesting
D) turn-maintaining

D) turn-maintaining

The purpose of __________________ cues is to communicate that you are as speaker are finished and want to turn the role of speaker over to the one listening.

A) turn-maintaining
B) turn-requesting
C) turn-channeling
D) turn-yielding

D) turn-yielding

The purpose of ____________ cues is to communicate that you (as the listener) would like to say something and take a turn as speaker.

A) turn-channeling
B) turn-maintaining
C) turn-requesting
D) turn-denying

C) turn-requesting

______________ cues are used to communicate various types of information back to the speaker without assuming the role of speaker.

A) back-channeling
B) turn-requesting
C) turn-yielding
D) turn-denying

A) back-channeling

___________ is/are attempts on the part of the listener to take over the role of speaker.

A) Monologue
B) Rudeness
C) Interruptions
D) Hostility

C) Interruptions

Research has found that men tend to ____________ in conversations more than women.

A) interrupt
B) empathize
C) monologue
D) sympathize

A) interrupt

Ezra approached his manager and began discussing a few ideas he had for organizing the department's daily workflow. His manager began to interrupt but Ezra took a breath, held up his hand, avoided eye contact, and continued speaking. Ezra is using

A) turn-maintaining cues.
B) dialogic communication.
C) altercasting.
D) turn-yielding cues.

A) turn-maintaining cues.

When Brian is done talking and wants the other person to respond, he lifts his arms, opens his palms, shrugs, and says, "Am I right?" Brian is using

A) turn-yielding cues.
B) turn-taking cues.
C) turn-requesting cues.
D) turn-denying cues.

A) turn-yielding cues.

When Charles and Ramone get on the phone, Charles goes on and on, barely acknowledging Ramone other than as an accepting listener. When Charles does all the talking and Ramone does all the listening, the communication is

A) dialogic.
B) turn-requesting.
C) turn-denying.
D) monologic.

D) monologic.

In order to create immediacy, Maureen decides to focus on the remarks of others, let them know they were heard, and give appropriate feedback. Which technique for communicating immediacy is Maureen using here?

A) focusing on cultural sensitivity
B) expressing psychological closeness
C) communicating expressiveness
D) orienting the conversation to the other person

D) orienting the conversation to the other person

In _________, each person is both speaker and listener, sender and receiver.

A) interruptions
B) monologue
C) immediacy
D) dialogue

D) dialogue

occurs when two or three people exchange messages- whether face-to-face, over the phone, through apartment walls, or over internet

Conversation

Opening, Feedforward (general idea), Business (substance), Feedback (reflection), Closing

Process of Conversation