Unit 5 - A helping hand
Let's Review! This lesson showed you how verbal and nonverbal cues can be used to manage the opening, maintaining, and closing of a conversation. You saw the value that an expression or gesture can have in signaling an exchange of information. Feedforward A function of this step of conversation is to open the channels of communication. An example of this step includes "Haven't we met before?" Business This step of conversation is the focus and substance of the conversation. Most conversations in this step are aimed at achieving some goal. Feedback In this step of conversation, you reflect back on the conversation. An example of this includes "Wasn't that the dullest meeting you ever went to?" Closing In this step of conversation, you summarize the interaction to offer a conclusion to the conversation. Conversational turns These cues enable the speaker and listener to communicate about the communicatio...